ColorLoverInc.

Support

We aim to respond to all support requests within 2 business days.

Contact us

The fastest way to reach us is by email. Please include the name of the app or service, your device and OS version, and a short description of the issue.

colorlovers2@colorloverinc.com

Use this address for product support, billing and purchase questions, privacy and data requests, and business inquiries.

Frequently asked questions

How is my personal color result calculated?

Your result is produced from the image you provide and the answers you give in the app. We analyze skin, hair, and eye tone characteristics and classify them into seasonal color types and sub-tones. A result is a styling recommendation, not a medical or diagnostic statement of any kind.

Can I delete my account and data?

Yes. You can request deletion of your account and associated data at any time from within the app, or by emailing colorlovers2@colorloverinc.com from the address associated with your account. We will confirm and complete the deletion within 30 days.

How do I manage or cancel a subscription?

Subscriptions purchased inside the app are billed and managed by the app store you bought them from.

Cancelling stops future renewals. Refund requests are handled by Apple or Google under their respective policies; we are happy to help you with the request.

The app is not working correctly.

Please make sure you are running the latest version from the App Store or Google Play, then restart the app. If the problem continues, email us with your device model, OS version, app version, and a screenshot if possible.

Photo and camera permissions

The app requests camera and photo access only to capture or select the image used for color analysis. You can decline and still use the parts of the app that do not require an image. Permissions can be changed at any time in your device settings.

Company

ColorLover Inc.
800 North State Street, Suite 304
Dover, Delaware 19901
United States